THE PLATFORM
Everything your terminal needs to turn idle time into commercial engagement.
THE FEATURES
Five features, one connected journey
Navigation builds confidence. Games and offers move people. Journey insights show what worked.
Live Navigation
Know exactly where you stand
Passengers dwell at the gate because they feel uncertain and anxious about missing their flight. AirPal removes that uncertainty: passengers upload their boarding pass and see their exact gate, walking time and time-to-spare. Live gate data pulls straight from your existing flight information display system (FIDS).
Once that anxiety disappears, passengers are far more willing to explore.
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Games
Make exploring feel like play
Passengers with time to spare default to their phones, and generic retail can't compete. AirPal runs seasonal augmented-reality games built on local culture that route passengers on foot through your commercial zones. Content rotates by season and is built uniquely for each airport, so a frequent flyer never plays the same game twice.
Exploration turns into play, and window-shopping turns into impulse buys. Rewards come from concessionaires' existing promotional budgets, so the uplift costs you nothing extra.
AI Chatbot
A question answered on the spot
Families, international travellers and passengers with disabilities all need personalised support navigating an unfamiliar terminal. Our AI assistant, Zippy, answers any question, all grounded in the passenger's real-time location.
Your staff handle fewer routine questions, and passengers discover the airport in the way that suits them best.
Alerts
The right offer, at the right moment
A passenger with time to spare and no plan is effectively invisible to your commercial team. AirPal's AI watches for those idle moments and surfaces relevant, personalised offers already running in the terminal, timed to when the passenger is actually receptive.
Passengers discover what's relevant to them, and per-passenger concession spend goes up.
Data analytics
Evidence instead of estimates
Airports don't own the passenger journey end to end, so commercial decisions often rest on raw footfall instead of what's actually converting.
AirPal Tracks:
Intent
What passengers want, and where.
Behaviour
Recognising returning passengers across the network.
Movement
Which passenger types and zones convert to spend.
Plan, place and price your retail zones on real earnings, and walk into concession negotiations with data on your side. Because the same app that measures the journey also steers it, you can adjust a route or an offer and see the effect.
THE TECH STACK
One app across your network
Zero hardware CapEx